Privacy Policy

This policy explains how Hoad Drainage & Excavations Pty Ltd ("we", "us", "our") collects, uses, stores and protects the personal information you provide when you use our website, request a quote, book a job, or otherwise contact us. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

When you submit our quote or booking form, or call, email or message us, we may collect:

• Your name and any business or site contact name
• Your phone number and email address
• The site address or suburb and the type of work you need
• Any job details, plans, photos or videos you choose to send us
• Basic technical data, such as IP address, browser type and pages visited, collected automatically when you browse the site

How we use your information

• To respond to your enquiry and prepare and provide a quote
• To book, carry out and manage the work you engage us for
• To contact you about your job, including by phone, SMS or email
• To improve our website and understand how visitors use it
• To meet our legal, tax, insurance and licensing obligations

We only use your information for the purpose you gave it to us, for a directly related purpose you would reasonably expect, or where you have consented.

How we collect it

We collect most information directly from you, through the quote and booking forms on this website (handled by our form provider, Formspree), or when you call, text or email us. Some technical data is collected automatically through standard web analytics and the third-party tools embedded in our site.

Who we share it with

We do not sell your personal information. We share it only where it is needed to run our business or meet our obligations, including with:

• Formspree, which processes and delivers our website form submissions
• Our website host and any analytics provider we use
• Providers of content embedded in our site, such as our web font provider (Google Fonts) and our Google reviews widget
• Subcontractors or suppliers where this is necessary to quote or complete your job
• Government bodies, regulators or professional advisers where required by law

Storing and protecting your information

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as the law requires. No method of transmission over the internet is completely secure, but we use reputable providers and encrypted connections wherever possible.

Cookies and analytics

Our website may use cookies and similar tools, including through embedded third-party content such as our reviews widget, to help it work properly and to measure how it is used. You can disable cookies in your browser settings, though some parts of the site may not work as well as a result.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, or if you have a privacy concern or complaint, contact us using the details below and we will respond within a reasonable time.

Contact us

Hoad Drainage & Excavations Pty Ltd
Somerville VIC 3912
Phone: (03) 5978 0120
Email: jarryd@hoaddrainage.com.au
ABN available on request

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.